Orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email including:

• Your tracking number
  
• A direct link to track your shipment
  

This allows you to monitor your order throughout the delivery process.

Shipping costs are calculated based on:

• 
  Delivery destination
  
• 
  Total order weight
  

HAJI offers complimentary shipping on qualifying orders over $249.

Please note:

• Shipping fees vary by location
  
• Customs duties, VAT, and import taxes are not included in the purchase price
  
• Any applicable customs charges are determined by local authorities and remain the responsibility of the customer

Delivery times vary depending on destination and shipping method.

Estimated delivery time: 4–12 business days after dispatch.

Delays may occasionally occur due to circumstances beyond our control, including:

• Customs processing
  
• Weather conditions
  
• Seasonal shipping volumes
  
• Carrier-related disruptions
  

While such delays are uncommon, HAJI cannot guarantee exact delivery dates.

Tracking details are provided once your order has shipped.

You may track your shipment at any time by:

• Using the tracking link in your confirmation email, or
  
• Visiting the “Track Your Order” section on our website

International shipments may be subject to customs duties, VAT, or import taxes.

These charges:

• Are not included in your order total
  
• Are determined by local authorities
  
• Must be paid by the customer upon delivery
  

For additional information, we recommend contacting your local customs authority.

If your order arrives damaged or does not arrive as expected, please contact us promptly.

To assist you efficiently, please include:

• Your order number
  
• A brief description of the issue
  

All claims regarding damaged or missing items must be reported within 7 days of confirmed delivery.

HAJI will review the matter and work toward a fair and timely resolution.

For general inquiries or assistance, please visit the Contact Us page on our website and submit your request through the contact form provided.