Shipping policy

Last updated: June 6, 2026

At SimpleFix, we are committed to providing fast, reliable, and secure shipping worldwide.

We work with trusted suppliers and logistics partners to ensure that every order is processed carefully and delivered as efficiently as possible. Our goal is to provide a smooth and hassle-free experience from checkout to delivery.


Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email that includes:

  • Your tracking number
  • A direct link to track your shipment

This allows you to monitor your order throughout the delivery process.


Shipping Costs

SimpleFix offers free shipping on all orders.

Please note:

  • Delivery times may vary depending on your location.
  • Customs duties, VAT, and import taxes may apply to certain orders depending on the destination country and local regulations.
  • Any applicable customs fees, taxes, or import charges are determined by local authorities and may be the responsibility of the customer.

Delivery Times

Delivery times may vary depending on the destination country, shipping carrier, and local logistics conditions.

Estimated delivery time: 10–25 business days after dispatch.

While most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Customs clearance procedures
  • Weather conditions
  • High seasonal demand
  • Carrier or transportation disruptions

Although we strive to ensure timely delivery, SimpleFix cannot guarantee exact delivery dates.


Order Tracking

Tracking information is provided once your order has been shipped.

You can track your order at any time by:

  • Using the tracking link included in your shipping confirmation email
  • Visiting the "Track Your Order" page on our website and entering your tracking number

Please allow up to 48 hours for tracking information to become available after your order has been dispatched.


Customs and Import Fees

International orders may be subject to customs duties, VAT, or import taxes depending on the destination country and local regulations.

Please note:

  • Any applicable customs duties, taxes, or import fees are determined by local authorities.
  • Such charges may be the responsibility of the customer.
  • For more information, we recommend contacting your local customs office or relevant government authorities.

Delivery Issues

If your order arrives damaged or if you experience any issues with delivery, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Photos of the product or packaging if the item arrived damaged

All claims regarding damaged, incorrect, or missing items should be submitted within 7 days of confirmed delivery.

SimpleFix will review the matter and work toward a fair and timely resolution.